Cancellation & Returns

1. Return Period

You may request a return, exchange, or replacement within 7 days from the date your order was delivered. Requests made after the 7-day window will unfortunately not be eligible.

2. Eligibility & Product Condition

To be eligible for a return or exchange, items must meet the following conditions:

• Unworn, unwashed, and unaltered.
• In their original condition with all product tags and original packaging intact.
• Accompanied by the order confirmation or invoice.

3. Non-Returnable Products

Certain items are strictly non-returnable and non-exchangeable for hygiene and policy reasons, including:

• Final sale or clearance items explicitly marked as non-returnable at checkout.
• Customized or personalized products (unless received defective or damaged).

4. Damaged, Defective, Wrong, or Missing Items

We maintain strict quality controls, but errors or transit issues can occasionally occur:

• Damaged or Defective Products: If you receive a damaged or defective item, please notify us within 48 hours of delivery with supporting photographs.
• Wrong Product Received: If we sent you the wrong item, notify us within 48 hours so we can arrange a correct replacement.
• Missing Items: If your package arrives with missing items, please report it within 48 hours of delivery with package opening proof or photos.

5. How to Return an Item

Returning an item is simple and straightforward. Just follow these steps:

6. Return Shipping Charges

• Standard Returns: Return shipping or reverse pickup charges may apply or be deducted from your refund amount, depending on the promotional terms at the time of your order.
• Defective/Incorrect Items: If you received a defective, damaged, or incorrect item, return shipping and replacement dispatch are entirely free of charge.

7. Exchange Process

If you need a different size or colour, you can request an exchange through our support team. Exchanges are subject to product availability at our warehouse once the original item is received and inspected.

8. Refund Process, Timeline & Method

• Inspection Trigger: Refunds and replacements are only processed upon receipt and successful quality inspection of the returned material at our warehouse.
• Refund Method: For prepaid orders, refunds are credited directly back to the original payment method used during checkout. For Cash on Delivery (COD) orders, refunds are processed via bank NEFT/UPI transfer after our team collects your verified banking details.
• Processing Timeline: Once inspection is complete, please allow 3 business days for the funds to reflect in your account, depending on your banking provider.
• Partial Refunds / Deductions: Partial refunds may apply if items are returned damaged, worn, missing tags, or not in their original packaging. Original shipping fees are non-refundable.

9. Lost Returns & Failed Delivery

• Lost Returns: If you hand over a return to our courier partner, please ensure you collect a pickup receipt. We are not responsible for packages lost in transit if proof of handover cannot be provided.
• Failed Delivery / RTO: If a delivery attempt fails due to an incorrect address or customer unavailability, the package will return to our warehouse as a Return to Origin (RTO). We will contact you to arrange re-shipment (additional shipping charges may apply).

10. Contact & Support Process

If you have any questions regarding our return, exchanges, or refund procedures, please reach out to us:

• Company Name: Volume Zero Fashions
• Customer Support Email: admin@volumezero.in
• Customer Support Phone: +91 9655006666 (Available everyday 9:00 AM – 6:00 PM)
• Registered Address: 3/B, East Colony, Komarapalayam – 638183, Namakkal District, Tamil Nadu, India