CANCELLATION & RETURNS

HOW DO I RETURN/EXCHANGE AN ITEM AT VOLUME ZERO

How do I return an item?

• Go to: My Account – My Order – Select Return (Under Links). Once submitted, you will receive an email confirmation for the request. We will schedule the pick up from the delivered address. Please ensure that product is unused and in original condition. Use our Return Bag to pack (Return address printed). Include all price tags, labels, original Packing and “Return Form” along with the product.
• In case if we can’t pick up the item from your location, you can ship it back to us.

How long do I have to return an item?

Returns can be made within 30 days from the date of purchase.

How will I receive my refund?

The money will be refunded in the same way the payment was made. We will refund the Credit Card or Net-Banking account if the payment was by Credit Card or Net-Banking, We will initiate the process of refunding after we have received the product. If you have paid by cash, you will get a cheque sent to your address, for that value.

When will I receive my refund?

Typically, refunds are credited to your account within 5 working days. This varies from bank to bank, we cannot be held responsible for any delays in crediting the Cardholder’s credit card account since this falls in the Cardholder’s issuing bank’s purview.

What should I do if the refund amount is incorrect?

Contact [email protected] and we will solve the problem as quickly as possible.